Hotels may not have free Wi-Fi services available, and if they do, the service may be limited and at low speeds, sometimes available only in the lobby.
Hotels may not have free heater services available. Heaters may be arranged from the hotel at additional charges on direct payment basis, varying from Rs 400 - Rs 1000, as per hotel charges and availability. Also, some hotels may not have 24x7 running hot water, it may be available for certain hours of the day only.
Vehicle as mentioned in the booking will be provided. Extra charges will be applicable if additional vehicle or upgraded vehicle is required due to travellers carrying extra or oversized luggage.
Vechicle is available for use only till 8 pm ( as per itinerary). Vehicle being kept till late hours will be subject to night charges as applicable and payable directly on ground.
Only Postpaid connection works in Jammu & Kashmir.
2 Star & 3 Star hotels in Srinagar,Gulmarg & Pahalgam are Non AC rooms.
Sightseeing option such as Pony Ride at Pahalgam, Gulmarg Gondola Ride, visit to Aru & Chandanwari, and SonamargTrip to Thajiwas Glacier in Sonamarg, Sonmarg Zero Point are chargeable extra and not included in the package by default.
All Gardens’ entrance fee starts from Rs 20 To 70 per pax per garden (to be paid directly by the guest on his visit).
Shikara ride can accommodate a maximum of 04 pax per boat.
Shankara Acharya temple timings are 07:00 AM To 05:00 PM.
Cameras & Mobiles are not allowed inside most Temples, it is advisable not to carry the same during temple visit
A maximum of 3 adults are allowed in one room & the third occupant of the room shall be provided a mattress/rollaway bed.
Transportation shall be provided as per the itinerary.The itinerary is fixed and cannot be modified, in case of any changes post confirmation additional cost may be applicableon the basis of changes done (to be bourne by the customer)(Vehicle operational timings 08:30 AM to 07:30 PM).
Itinerary changes are subjected to availability of tours, weather conditions and operational possibilities.
Any Tour if missed due to closure or maintenance issues, all efforts will be made to cover the sightseeing, time permitting.
Due to operational reasons, the routing of the tour may be amended. However, all mentioned services will remain unchanged.
Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
In case of road blocks, the vehicle may need to take an alternate route to get you to your destination. This will be subject to additional charges as applicable and payable directly on ground.
Each houseboat typically has 2-3 rooms, and there will be multiple guests sharing the same houseboat.
The houseboat names might change as they are operated by the same group
Please be aware that the food quality might not meet high standards, similar to our advisories for Dubai.
The houseboats are classified as Deluxe, and the pictures provided are for general reference only.
There may be occasional electricity shortages on the houseboat.
At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
Terms and Conditions
Airline seats and hotel rooms are subject to availability at the time of confirmation.
Our Scope of Services
We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
Hotel Cancellation Policy
Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
Hotel room allocation will be subject to availability and will be on a first come first serve basis.
Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.
Payment Policies
You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.
Amendment of Booking by Guest
If you wish to amend or change your booking, you have to communicate your request to us in writing to booking@estrholidays.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
